How the helpdesk works

The Helpdesk is a paid add-on module for handling customer support. Customers raise tickets, your team resolves them through stages, and every ticket keeps a full conversation. It reuses your Clients, Team and notifications.

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Give a teammate the built-in Support role (Roles & Permissions) so they can work the helpdesk without full access to everything else.

Helpdesk → Reports shows ticket volume, average resolution time, SLA compliance, customer satisfaction and a per-agent workload table.

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