The customer portal

Customers don't need a login. Share your support page and they can open and follow their own tickets with a private link.

  1. 1Customers open a ticket at yourworkspace/support — they get a private tracking link to bookmark.
  2. 2On that link they see the status, read your replies and reply back. A customer reply on a solved ticket reopens it.
  3. 3Once a ticket is solved, the customer can rate the support (1–5 stars) with a comment — shown to your team on the ticket.
Copy a ticket's portal link from its detail page to send it to the customer directly.

Try it on your own company's data — free.

Start free